Disclaimer

Mobile Five GmbH does not guarantee that the information provided on this Service is complete, correct and up-to-date at all times. Despite careful control of the content, we still do not assume any liability for the content of external links. The respective operators are exclusively responsible for the content of the linked pages.

Mobile Five GmbH reserves the right to make changes to the content of this Service at any time without prior notice or subsequent notification. The use of this Service is at the user’s own risk, and net mobile minick GmbH disclaims any liability for any damages that may result from such use.

Out-of-court dispute resolution
a) Information on consumer dispute resolution according to § 36 Consumer Dispute Resolution Act (VSBG)
Telecommunications Consumer Arbitration Board of the Federal Network Agency in Bonn
In order to settle a dispute with net mobile minick GmbH concerning the cases mentioned in § 47a TKG, the customer is free to initiate a conciliation procedure at the Consumer Conciliation Board for Telecommunications of the Federal Network Agency in Bonn (Consumer Conciliation Board) by filing an application. Participation in this process is voluntary for net mobile minick GmbH.

The consumer arbitration board can be reached at the following address:
Federal Network Agency
Consumer Conciliation Board for Telecommunications (Referat. 216)
P.O. Box 80 01
53105 Bonn
Website: www.bundesnetzagentur.de

Apart from that, net mobile minick GmbH does not participate in dispute resolution proceedings before any other consumer arbitration board.

b) Information on online dispute resolution pursuant to Article 14 (1) ODR Regulation
Insofar as online purchase contracts or online service contracts should be offered on this website by net mobile minick GmbH, we further refer to the EU Commission:

The EU Commission provides a platform for online dispute resolution (ODR platform) of consumer disputes resulting from online purchase contracts and online service contracts. You can reach this platform on the Internet at: http://ec.europa.eu/consumers/odr/.